1 Origins Austrian Airlines ”

Austrian airline in Genesis can be traced back to March 20, 1918, at which time the Austrian postal administration was inaugurated daily scheduled service from Vienna to Kiew with stops in Krakow, Lvov, and Proskurow, routes, with an average stage length was 250 km be traced. Once the site has also allowed passengers were carried. Many successful and accurate service was later expanded to Proskurow out to Odessa, and from Vienna to Budapest. But the ban on flights operated at the end of World War led to his termination.

When the ban was eventually lifted, Austria, returned to the civil aviation market through the creation of Oyster Luftverkehrs AG (OELAG) May 12, 1923 with an initial investment of one million crowns funded Junkers, German aircraft manufacturer (49 percent); and several Austrian shareholders (51 percent). Starting a regular route from Munich to Vienna, two days later, they used to Junkers F 13 single-engine, low-wing monoplane that appears an enclosed cockpit and passenger cabin and has relied on the tail wheel. OELAG eventually operate different versions of this rough, but (then) modern design, and increasing demand should soon require larger aircraft, the first of a larger capacity, tri-motor Junkers G-24 released in 1927 and the second more sophisticated G. 31, released the next year. Perhaps the final design was the Junkers Ju. 52/3m, three-engine, 18-airliner with a gross weight of 24,000 pounds and traveling over 150 mph speed, which joined the fleet in 1936. Most of the great Eastern and Western Europe’s flag carriers of the type of industry at the moment.

By the following year, the system emitted OELAG route to Athens, Belgrade, Berlin, London, Paris, Prague, Rome, Zurich, and in addition to the integration of several Austrian domestic destinations with a lot of traffic daily. This was the fourth largest European carrier after Lufthansa, KLM and Air France, with 975 840 weekly seat-mile. In line with the growth OELAG it was the completion of five Austrian airports – namely, Graz, Innsbruck, Klagenfurt, Salzburg and Vienna.

When Austria was incorporated into the Third Reich in 1938, is included in Deutsche Luft Hansa OELAG (DLH). Still, it flew 120 000 7 5 million travelers miles without an accident during his reign.

2 Initial growth

When the war ended in Austria, now independent, signed a peace treaty with the four occupying powers in 1955 and was again tried for the civil aviation field to enter through the formation of a flag bearer. Two such national airlines is actually for: Air of Austria, the Austrian People’s Party was founded and capitalized by KLM and later Fred Olsen, Norwegian charter company, and Austrian Airways, formed by the Austrian Socialist Party and the financial support of the SAS . Also has ever flown, and the two are finally together on 30 September 1957 an integrated company, founded with an initial AUS 60 million investment, which has its Phoenix-like pre-war name of the Oester Luftverkehrs AG, but the English equivalent of “Austrian Airlines” is now used. Airline was born that way.

Property should include Austrian private investors to 42 percent, state enterprises, 28 percent of SAS, at 15 percent, and Fred Olsen, to 15 percent. Austria officially scheduled service on March 31, 1958 after a 20-year suspension with four leased V. Vickers Viscount 779, medium capacity, four-engine turboprop aircraft designed in the UK and initially deployed on the Vienna-Zurich-London route. Austria finally returned to the sky.

Continued rapid growth and, in 1960, the delivery of the first of four large-capacity, wide V. Vickers Viscount 837, the service was inaugurated on May 23 and the following year, a Vickers Viscount received 845 V for the slightly lower-capacity routes. Both British turboprops reliable, economical service, V. 837 to 1971 have retired. Douglas DC-3, the best selling civilian aircraft of all time, was well received at this time, the Austrian market for domestic services to inaugurate the 1st May 1963, the track later to the Austrian Air Service is delivered. These aircraft were replaced by more advanced, higher-capacity, turbo-powered Hawker Siddeley HS. 748-2 in 1966, another British design.

Austrian Airlines, the jet age of 20 in February 1963, when he inaugurated the first of five Sud-Aviation SE. 210-For Caravelle twin planes in service, and paved the way for the eventual operational strategy, short-to medium-range, low-to medium-capacity, twin-tailed t-aircraft on the mainly European (and later North Africa and Middle East) road structure. Design in France, the Caravelle was quiet, crossed over the weather, and reduce the flying time between cities in Europe, and was, in fact it was the first proposal effective, short distance to the thoroughbred-Jet Service.

3 Transatlantic Experiment

Unlike most European Atlantic services to operate in the U.S. and Canada with a view of quad-engine DC-4s of the Second World War, Austrian Airlines, maintain its medium-range route system until April 1, 1969. It was at this moment, the wings stretched out over the Atlantic Ocean with a large-capacity, inter Boeing 707-320, registered OE-LBA and leased by Sabena Belgian World Airways, which at the Vienna-New York route deployed with a stopover in Brussels. The “Atlantic experiment,” by the delay in the onset Austrian, it appears to be both premature and financially unsound one of the two main reasons:

1 Domestic market is too small.

2 Vienna-Schwechat was insufficiently developed as a hub, offers a variety of connection flights, on the Atlantic service, which could carry passengers.

Resultantly, the two-year study, 31 707 returned Sabena March 1971 leave Austria again focusing on their names on the mainland route system, nine short-to medium-range, low capacity is McDonnell-Douglas DC-9-30s on order .

Similar in overall design, Cara, but manufactured in the United States, T-jetliner tailed offered a slightly higher passenger capacity, higher payload capacity, and weight, powerful engines and a better economy, and with it came a new era for the Austrian, which would span nearly two decades. It was designed later described as “the start of something big, classic and more contemporary” The first DC 90-30. Was at 19th June 1971 and quickly proved the support of its fleet is.

In 1974, the Austrian-leased McDonnell Douglas DC-8-63F, registered OE-IBO, the Overseas National Airways (ONA) for cargo services to Hong Kong, but this was later discontinued. Unlike the 707-320, the DC-8-63F was the only other large-capacity, long-range, quad-engine jet.

So versatile and popular was the DC-9 design proves that the Austrian later ordered five large, high-capacity DC-9-50s. The first one was at the 14th September 1975.

That this twin-engine aircraft and the completion of their Atlantic service has the right strategy for the Austrian national carrier is reflected in the positive growth. June 26, 1974, for example, that a new maintenance base was opened at the international airport Schwechat, Vienna. The value will continue to swell: in 1967 its capital was increased by AUS AUS 140000000-290000000. In 1969 it increased further to 390 million. And in 1962, reached the one billion mark. During each of the three years 1972 – 1974, it posted a profit. The pipeline system as well as expanded: in 1976, Austria has stretched its wings to Cairo in the Middle East and in Helsinki and Stockholm in Scandinavia.

The question is, will soon exceed capacity, he demanded first, that for eight McDonnell-Douglas DC-9-80′s existing DC-9-50s to replace. Also designated as the DC-9 Super 80, the plane was more modernized version of the previous -50 range of options for mid-range deployment and characterized by a fuselage stretch on for another refanned greater capacity and higher-thrust and more fuel-efficient Pratt & Whitney JT8D-209 engines. Austria, who shared the distinction of introducing the customer design with Swissair, inaugurated the first expansion of the DC-9-81 to 26 of the operation in October 1980 on the Vienna-Zurich route by plane to the OE-PDR “Wien twin-jet. Later Beet the MD-81 and became a short-to medium-range workhorse of its fleet.

New additions to the ever-growing route system, including Larnaca in 1979, Jeddah, in 1979, and Tripoli in 1981.

Another milestone in 1980 was the basis for the Austrian Air Services (AAS), which would later become wholly owned subsidiary of the Austrian operating domestic flights with two 19-passenger, twin-turboprop Fairchild Swearingen Metro II transport aircraft. The first such services is one industry in April

Austria floated smooth air. Indeed, the 1980 balance sheet AUS 71 5 million net profit, its tenth consecutive one.

MD-81, intemittently be to prove themselves best suited to the route system Twin-drive SE. 210-FOR, a DC-90-30 and DC 90-50, is succeeded by his hull-less derivative, MD-87, Austrian ordered on the 19th December 1984 for the lower-capacity line, and the Austrian Air Services fleet was just updated with the addition of two 50-passenger Fokker F 50 twin turboprops that had been appointed the 25th September the following year.

4 Transatlantic Back

Operation of a modern, fuel-efficient fleet on the extension and the first system performance almost 5 million passengers in 1986, Austria reconsider inter-services, and now to New York in the west and Tokyo in the east, and the order to convert its previous order for two medium-range Airbus Industrie-310-200-310 -300 to the remote version 25 June 1986. Austria signed the original memorandum of understanding for the A 310-200′s as far back as April 18, 1979, the day that a full ten years before to prove the service would actually work. Three factors can be cited as the reason why the time may be ripe for the revival of this service:

1 The 15-year interval since the last transcontinental service was terminated, the domestic market increased substantially, as evidenced by the predominant increase U.S. Vienna continuous service, provided by Pan Am, Royal Jordanian, and Tarom from New York, and the U.S. of Chicago.

2 The route is generally only structure offers excellent connections to Western Europe, North Africa and Middle East destinations.

3 A-310 is permitted as long, thin line as the Lyon-New York with Air France, Frankfurt-Newark with Lufthansa, the delivery Istanbul-New York, with you, and New York-Stockholm with Pan Am to be.

Decision transcontinental service, which for the spring of 1989 was planned to restore it is officially two years earlier, June 25, 1987 and will run two Pratt and Whitney-powered A-310-300, which would be for the Vienna-New York and Vienna -Moscow-Tokyo route, the second in cooperation with Aeroflot and ANA-All Nippon Airways. These services are predicted to depend on connecting passengers for profit. Route to New York, for example, 66-percent tax break-even factor is needed during the first year of operation, especially from the U.S. originating in Austria, where the original, and connect passengers. Both routes rely on the lucrative, high-yield, general business people, who could benefit from less restricted fares. Austrian Airlines will be first-class cabin offers-310-300s for the first time in its history.

The aircraft, registered OE-LAA “New York” was dated December 22, 1988, and the second, OE-LAB “Tokyo” will follow in January. The aircraft represents the first equipments aircraft, twin-aisle type.

Austria back in the Atlantic market in the U.S. on Easter Sunday, March 26th, 1989, when two smoke fumes made clear land in the red-white-red livery Tools twin-jet, good for 12 first class, 37 and 123 passengers besigheidsklas In economics class, at JFK in the middle of the warm spring weather. After a short turn-over of the aircraft as flight OS 502 and is managed by a captain and first officer Braeuer Kutzenberger move the tug-gate in 1900 with 121 passengers, nine cabin crew who served and flew Deep Purple at dusk take-off weight 153 603 kg, of which 40 300 needed to fuel Atlantic crossing. Year is 18 years work.

Airport, books, sales, marketing and staff later in the living room using Icelandair Saga Business Class passengers on holiday to drink and a group photograph.

Route Tokyo was founded in the summer and the A-310 to an Austrian inter equipments, means more than a decade, working with several U.S. and Africa, the Far East destinations, with four aircraft in the last two-class seating is registered as follows:

1 OE-LAA

2 OE-LAB

3 OE-LAK

4 OE-LAD

In the summer of 1989, Austrian Airlines serves 54 cities in 36 countries in the United States, Western Europe, Eastern Europe, North Africa, Middle East and Japan, with a total length of 100 358 duplicated route miles. These services are performed by 26 aircraft, consisting of a Fokker F 50, MD-81/82/83/87 McDonnell-Douglas, and Airbus A 310-300, whose average age was four years old and are described as follows:

1 Airbus A 310-300: distance, medium-capacity, wide-body twin-aisle, twin-engine jet aircraft – Austrian Airlines’ international jet. Austrian Airlines has called it “Europe’s cross.”

2 McDonnell-Douglas MD-81: mid-range, medium-capacity narrow-body, single-aisle, twin-engine jet aircraft – the Austrian airline company in Europe, North Africa and Middle East horse. Austrian Airlines has described him as “a universal medium-range aircraft and one of the pillars of the fleet.”

3 McDonnell-Douglas MD-82: The carrier has ordered variant of “special-duty regular and charter flights.”

4 McDonnell-Douglas MD-87: short-fuselaged, lower-capacity version is tailored to the needs of its capacity and demand. ”

5 Fokker F 50: a short-and regional-scale, low-capacity narrow-body, single-aisle, twin-engine turboprop transport aircraft by the Austrian Airlines Austrian Air Services subsidiary to domestic and select a long, thin international routes. Austrian Airlines had considered, “propjet specialist in the city-hop.”

In addition to the Austrian Air Services Austrian Airlines owns 80 percent of the Austrian Air Transport (AAT), the worldwide charter and tours (IT), with two flights with Austrian Airlines and Air Services Austrian aircraft to transport passengers 506.000 in 1988. This includes direct marketing agreement with Tyrolean Airways, who operate services from Innsbruck and 37-passenger de Havilland Canada DHC-8-100 and 50-passenger DHC-7-100s.

5 JFK Station Evolution

Initial training, which took place in Austrian Airlines’ North American headquarters in Whitestone, New York, and taught by Peter “Luigi” Hübner, was launched on June 2, 1989, or about six weeks before the first flight, and that part of the Passenger I “and” Adios Check-In “rates.

Austrian Airlines JFK’s first location, the eastern wing of the no-longer-existing international arrivals building, a shared bathroom with Icelandair, including five from the Austro-specific check-in counters and general purpose Icelandair Saga Lounge, a former computer equipment, automated boarding pass printing, and laser printers, removable luggage tag. Ground staff are fully employed and trained, and equipped with Austria in his uniform, played the full spectrum of features: personalized service, ticketing, lost property, tax management, management, supervision and control.

But the success of the operation relied on a device that provides services, and it was decided by Airbus Industrie to scale down its full-size-300, which lead to 310-300, and has been re-Atlantic operation possible. His long-range, twin engine, wide body design, parallel technology, which has the same range, twin-aisle passenger comfort comparable with a quad-engine 747 or a three-engine DC-10 or L-1011, still at the same time, he was quiet, fuel-efficient aircraft with a small enough capacity profitable, year-round operations units. Greater 747, was DC-10 or L-1011 as a result of the size of the market, are forced to operate at a loss for most of the year except during the peak summer travel season. Any of the other foreign aircraft, including Boeing 707 and McDonnell-Douglas DC-8, appeared an older generation, fuel-thirsty, noise emission, four-engine technology early-1960 to design, because the new enforced the requirements of stage 2 noise would have been banned from operating in the U.S., where they Hush-Custom engine, or completely changed. It was because of the many A-310, which Austrian Airlines, and other smaller European carriers, as they are able to operate profitable long, thin, Vienna-New York route sector.

The initial 1989 schedule offered six weekly flights in the summer and five in winter, during which two 310-300s, both transatlantically trade to New York and the Far East, via Moscow to Tokyo. Alternatively, they flew long distance industry, Tel Aviv, Istanbul and Tehran. During the first six months of the operation of JFK, the plane never experienced delayed because of aircraft scheduling and on time performance is exemplary.

In-flight services represent a large portion of airline costs. As a result, many of them began to fall in order to reduce costs. Austrian Airlines, however, unique in the world, in the air reduced the food and paper cups printed photos, amenities kit, China service, free alcoholic drinks, free headset and the coach cabin on the Vienna and New York-New York-Vienna route , a concept that their product placed on the very top quality list.

Because of the size-310, but lower deck cargo space is limited, the forward cargo hold are usually accommodate a unit load device (ULD) and the rear cargo space hotel itself, which is often limited to two types of a single unit of Åke .

There was always a “prestige” to fly to New York. Although the number of passengers per year in the U.S. via JFK began to decline as a growing number of American ports alternatives available to them, it was still the largest contribution point. New York, therefore, remains the most logical destination for a small carrier that has served only one U.S. city. Since 1990 JFK succeeded in the operation of the (then) a lack of large, obsolete 1950 international arrivals building equipment, the operation of the service often suffer damage, particularly during peak arrival time when it has become very strict, which means that delays in the taxis and other immigrants, searching luggage and customs formalities. Saturated conditions, air traffic stretching from Boston to Washington, where the plane had to fly, then close access pattern created by the JFK, La Guardia and Newark International Airport, and the latest problems in obtaining landing slots affected operations. Passengers are often underestimated the time needed for the processing of arrival to complete after which they left the plane. It was, however, this environment that Austrian Airlines has chosen, he was elected to participate in the New York experience. ”

Despite these negative aspects of the operation někdy located in a bad light, it’s really the JFK operation, and not Austria, observed, because all carriers operating at JFK, also a victim of these evils, and because of them, a major reconstruction and rebuilding project, known as “JFK 2000″ was at that time was opened, which ultimately leads to the construction or renovation of virtually every terminal, new parking garages, and inter-airport light rail system.

Although the New York-Vienna load factors were initially low, they steadily increased until the majority of the flights were full. Large tour groups represent a growing share of the passenger mix, with an expected connecting passengers, who were able to prevent the spread of fungi in Vienna to explore. It was the biggest evidence of the carrier, if the passengers decided to go with her, and connecting to the intermediate fungi in contrast to that of non-stop with the national carrier.

If a second attempt, on the other side of the Atlantic, transcontinental-310 flight to New York, Austrian Airlines has finally been successful.

With the acquisition of its third-310-300, registration OE-LAK, Austrian Airlines has sought to America’s second port to serve in the spring of 1991 and we intend to establish a presence on the West Coast to establish, especially in Los Angeles but -310-300 11-hour flight time were excluded from this reality. Chicago is alternatively considered, but America’s own non-stop Boeing 767-200ER service to Vienna from Chicago-O’Hare, where he is the second largest center appears to be competitive, and Washington Dulles, therefore, was chosen to print.

For continental European network, the greater weight of McDonnell-Douglas MD-83 is scheduled for 1991 delivery, and several of the existing MD-81s were scheduled to transition to this standard, allowing a greater variety and / or payload capabilities. Two additional Fokker F 50s are also on order, or the ability to increase its domestic and long, thin international service.

During the five-year period from 1989 to 1994, Austrian Airlines operates independently of JFK, that as few as four weekly departures in winter and as many as seven in the summer.

6 Delta Air Lines codeshare

Changing market conditions require a change strategy to JFK. Try to adapt to the U.S. domestic carrier to obtain necessary to “enter” for its Atlantic flights that have not been able to achieve on its own, Austrian Airlines has signed a marketing agreement with Delta Air Lines in 1994 that instead of the two-letter “OS” code-Delta operated flights, and Delta itself would place each of its two letter “DL” code in the Austrian service. Two Delta flight attendants in their uniforms, initially served in the tents of the Austrian A-310s to and from Vienna.

Although the concept has slowly the financial benefits iniquity, the plane became a high load factors achieved, both Austrian and Delta passengers of about two dozen American cities via New York to Vienna, often to travel.

In order to ground-handling costs to achieve synergies and reduce inter-carrier benefits, Austrian Airlines moved its operations to Delta terminal 1A (later Beet Terminal 2) On July 1, 1994, the retention of only nine of the original 21 employees. Delta Air Lines, the newly-identified ground-handling carrier, played arrivals, lost property, personal check-in, departure gate, ramp, baggage space and function as an Austrian he continues to act within the card, load management, management, monitoring and management capabilities.

Also in 1994, Austria took delivery of the first two long-range, quad-motors 340-200′s set for the 36 business class and 227 economy class passengers. Two planes in New York would be resolved in the next decade, he appeared on the following registrations:

1 OE-LAG

2 OE-LAH

From February 1997 until February 1998, Austria has also moved its check-in counters and offices operated Delta Terminal 3, but otherwise the same marketing framework.

1997 is the first time that the Atlantic flight to New York, enough to frost the second departure in selected days of the summer timetable to support the plane in 2045 and 2205 redeparting Usually aircraft OE-LAK, A-310 with a lower-capacity business, but a higher-capacity economy class section at the end of the run better in the southern bank of departures from Vienna to promote.

7 Atlantic Excellence

Again lead to deregulation of the air forced reorientation and seek further cost-reduction synergies, Austrian Airlines, JFK to get to his integrated operations with Sabena and Swissair first in March 1998 under the Atlantic Excellence alliance, the formation of the first Tri -carrier station. Although the staff of the three carriers were still wearing their uniforms, would be a service performed for the passengers and cargo management office, with a joint Austrian, Sabena, Swissair and check-in facilities, as well as all other flights treatment. During the summer season, seven daily departures operated four airlines were offered.

Atlantic Excellence station consists of eight functions, including management, arrival, departure, VIP / Special Services, ticket, load control, ramp control, and troubleshooting. Since the Swissair already contracted Malev-Hungarian Airlines Cargo services list, load management function that involves dealing with a couple of six types of aircraft, including 747, A-340, MD-11, -330, 767, and A-310, Atlantic integration and excellence often requires sub-carrier training.

How unusual was with Austrian Airlines, Delta also said in a reciprocal two-letter code-sharing agreement with Sabena and Swissair, but now the former economic regime to full alliance status of adult and Delta is New York-JFK flights hub. Delta still has a ramp function and luggage room for three airlines in the Atlantic Excellence to provide.

In August of that year, the Austrian had delivery of the first four long-range, a high-capacity, 330-200, OE-LAM is registered and available for the 30 business and 235 economy class passengers, and was eventually replaced by a type of slave 310-300 fleet. Four planes, later, with limited capacity in business class for 24 years, when the Grand-class concept introduced is included the following registrations:

1 OE-LAM

2 OE-LAN

3 OE-LAO

4 OE-LAP

During the summer timetable 1998, JFK had caught the first dual-plane-type operations, with the first departure from a standard run-330 and the second A-310.

8 Star Alliance

Although the ultimate “Swissport solutions”, according to which all of the Atlantic Excellence JFK ground staff transferred to the ground-handling company, the envisaged that the matter was never played. Rumour rushing through the station as a fine forewarnings current storm, the atmosphere was impregnated in the middle of 1999, the new strategy was to loom on the horizon, and the seed planted long before it bloomed, was a versatile and Omni-inclusive .

1 In June 1999, Delta Air Lines and Air France have formed the basis for a new global alliance SkyTeam later designated as the 25-month dissolution of the Austrian / Delta / Sabena / Swissair Atlantic alliance excellence, whose consent, without further consideration will be closed in August 2000.

2 In spite of the agreed investment limits of 10%, but Swissair trying to buy additional shares in Austrian Airlines, Austrian Objective prevent identity autonomous and independent property, and forcing her to withdraw from the Swissair-led Qualiflyer Alliance of European carriers .

3 Sabena and Swissair formed a joint venture management structure, which once again proved contrary to Austrian Airlines’ independent course.

4 In early 2000, both Sabena and Swissair concluded code-sharing cooperation agreement with American Airlines, an airline-American adaptation in conflict with Austrian Airlines’ strategy of the United States feed.

Austrian Airlines, and a small but highly profitable international carrier quality, should not be a need for a global alliance will remain financially viable, and therefore concluded that the membership of an agreement with Lufthansa, and United- led Star Alliance, which takes effect on 26, 2000. Remains the largest and longest running alliance, if it consists of Air Canada, Air New Zealand, All Nippon, Ansett Australia, Austrian Airlines, British Midland, Lauda Air, Lufthansa, Mexicana, SAS, Thai Airways International, Tyrolean, United and Varig , was and is conducted jointly by the of 23 per cent of the world passenger traffic. At the same time, the decision is allowed to establish an independent identity and autonomous operation continues, but the expansion of the potential for the airline and its Vienna hub. A sentiment expressed that the decision is referred to as: “Here we grow again!”

The transition of the Atlantic Excellence Star Alliance, which in January 2000 was launched in four integral changes:

1 Completely new IT (Information Technology) systems, and frequent flyers program.

2 Operating move to a new terminal, personal services, offices, private check-in counters, load control, aircraft dispatchers, and the gate at JFK.

3 New airline alliance code-sharing flights and transport of food has led to the closure of the Atlanta station and the subsequent opening and reopening of the station in Chicago, Washington, USA.

4 company-wide migration training Oberlaa, Austria.

Star Alliance member, also involves the transfer of a terminal at JFK, has led to further treatment of the carrier to change from Delta, Lufthansa, which currently luggage and made personal service check-in function, while Austria only continue to to act in the capacity of arrival, ticket sales, Load Control, ramp supervision and control. By mutual agreement, it has also provided the passengers on Lufthansa flights from Frankfurt to their non-operational hours. Aircraft loading and function of left luggage to ensure a generally Hudson, who later GlobeGround North America moved.

In other cost-reduction strategy, Austrian Airlines has shifted to smaller, lower-rent office Passenger Service on the ground floor of Terminal One in September 2002, at which time the load control / ramp control function assigned Lufthansa. No longer serve Lufthansa flights, Austrian staff was further reduced to six full-time and two part-time day shift and 9-8.

Austria’s largest-capacity aircraft, A-340-300-30-friendly business class and 261 passengers in economy class – sometimes even services to JFK, and especially in the summer 2002 schedule, but late Saturday departure was planned. Two aircraft will be in the fleet:

1 OE-LAK

2 OE-LAL

9 Swissport USA

Consistently move has led to further manipulation to reduce costs, the company to JFK on January 1, 2003, when most of the ground services were transferred from Lufthansa at Swissport USA.

In preparation for the change, Swissport passenger service employees participated Guide arrival course in Vienna in December 2002, while an agent Swissport, which is structured Baggage Services Department, the World Tracer basic training in October next year.

Equipped with the uniforms of Austrian Airlines, Swissport personnel played Arrivals, Lost and Found, passenger check-in, departure gates, load management, surveillance and ramp functions, and to continue to Austria itself with ticket sales, administration, supervision and management services . Load management, which was originally executed in Terminal 4 with Swissair DCS system was transferred to Terminal One and Lufthansa WAB system Swissport operations staff completed a computer course conditioning load control in Vienna, in March of that year.

10 North American station training

Since most of Swissport agents have no prior experience in aviation, is also familiar with the Austrian Airlines’ products and processes, and usually only a basic, entry-level Passenger Service course I try to have a local training program the design of course descriptions to create the writing of textbooks, quizzes design and testing, training courses themselves, and then a certificate of training in order to more adequately prepare for their functions.

Program, tracking its journey to the Austrian Airlines Passenger course founded in 1989 and the first load control material written in 1998, developed into a full North American Station Training Program, the contents change in accordance with the aircraft, system, process, and alliances change, in four integrated curriculum of “first passenger service”, “ramp Supervision Certification”, “Load management licensing,” and “Airline Management,” and he eventually cover 27 Passenger Service, ramp control, load control , Air Cargo Station management and business process and training manuals, the history of the two stations, 28-curriculum, and 63 subjects in the Austrian Airlines and Austrian Airlines management of carriers Delta, Lufthansa, passenger handling services / Mac, SAS, Servair and Swissport stations in eight North Atlanta, Cancun, Chicago, Montreal, New York, Punta Cana, Toronto and Washington.

The program, which quickly the equivalent of “Airline University” and is often placed as a reason why Swissport staff is always working to transfer to an account of Austrian Airlines, has often proved a tool for improving their career is to facilitate the promotion or transferred from other airlines.

11th Boeing and Lauda at JFK

JFK not only served Austrian Airlines and its fleet of A-310, A-330 and the Airbus A-340 aircraft equipments, he had his first regular Lauda Air 767 runs in the summer of 2004, while the frequency is rapping in the following years. During 2007, it was totally replaced the 17-year-old Airbus services.

The company was founded in April 1979 Niki Lauda, racing car fame, Vienna, Lauda Air Charter Alpair license for the ATS 5 million and started a charter air taxi service in cooperation with the Austrian Airlines Fokker F with two turboprops 27 friendship Fokker F 50 predecessors. Austrian Air Services operated by myself later. Niki Lauda, in Vienna, Austria, was born in 1949, he collected his wealth formula I as a pilot, has won two world championships and 25 Grand Prix races. Was it soon became clear, but that two Austrian media can not be attributed to strong competition, declining revenue pressures, and lack of local market base, and F. 27s was finally chartered EgyptAir.

Six years later, in January 1985, two BAC-111-500S, British double-jet not unlike SE. Cara 210 in size, scope and design, was hired by Tarom Romanian Airlines, has its fleet capacity to 208 seats, and you should then be applied to the charter-tour (IT) services, first to Greece, but later other European destinations. The demand was so high that eventually the available capacity and larger 737-200, leased from Transavia Holland exceeded, one of the BAC-111s, respectively, with both types later discarded after the delivery of the two was still a higher capacity and new technology 737-300s. They work on the ever-growing network of charter route.

In May 1986, Lauda Air is used for the Austrian Ministry of Transport for approval scheduled international traffic industry. It was in November, 1987, said the termination of the Austrian Airlines’ long-held monopoly. Subsequently-acquired, 235-passenger, twin-class Boeing 767-300ER long-distance is permitted, between flights, the ceremony, the first of which, May 7, 1988, was a regular weekly Vienna-Bangkok-Hong Kong services recently at the Vienna-Bangkok-Sydney sector. Fill out the need for a lower price, a long-distance tourist-oriented trips, Lauda Air has grown rapidly. In 1985, for example, it carried 95 768 passengers have flown 2522 flight hours with 67 employees, while in the first ten months of 1987, was carried 236 730 passengers and undertook to 5364 hours of flight time with 169 employees, 147-percent increase in passengers. In 1990, his fleet of five aircraft, which consists of three 146-737 passenger-300s and two 235-767 passenger-300ERs, on charter flights is stationed, such as cities in Spain and Greece are the European destinations, and central East and Africa as Israel and the Far East, and regular flights to Vienna, Bangkok, Hong Kong and Sydney.

Get a license for the planned European traffic on August 23, 1990 for the first time, the law still applies just the current Austrian Airlines began service from Vienna to London Gatwick with five weekly 737-300 flights.

Seeking access to the Austrian market, Lufthansa German Airlines announced a marketing partnership with Lauda Air in July 1992, and includes the league in January next year with the 26th 5-percent increase in the capital, shortly after the two carriers did officially the quad-weekly 767-300ER service to Los Angeles.

Well aware of the competition with Austrian Airlines for inter-European routes out of the limited market in Vienna, Lauda was trying for its own service starts with a small-capacity 50-passenger, twin-engine Canadair regional jets, six types of order in October 1993, which deployed on flights to Barcelona, Madrid, Brussels, Geneva, Manchester, Stockholm and the start of the summer, March 27, 1994. Singapore, in Bangkok, respectively, in November of that year, the new “bridge” between Vienna and Sydney / Melbourne, and a weekly service 767 double.

March 26, 1995, Lauda Air founded the second European hub, Milan-Malpensa, in cooperation with Lufthansa, which is now in the possession of 39 7-percent share of the young Austrian carrier, set of three of the six originally ordered, CRJ- 100s there. It was deployed in Vienna, Manchester, Brussels, Paris, Barcelona and Dublin. Candair regional aircraft, a growing number of 737, had provided the backbone of its European fleet.

It was soon clear that up to the European deregulation was probably a dozen aircraft, airlines at tolerate, if they have a very small, specific market niches. Lauda Air was able to survive in the face of competition from Austrian Airlines at a time. Both are operated by small and medium-and long-range, twin-engine aircraft from bases in Vienna and offered excellent quality personal service. At the end of cooperation with Austrian Airlines, it was inevitable. It was partly filled in June 1996, at which time the Austrian Airlines and Lauda Air are performed single-level, dual-code flight from Nice, Milan, Rome and the first regional jet. 12th March 1997, it was expanded with the announcement of a strategic, three-carrier Austrian / Lauda / collaboration Lufthansa, Austrian Airlines is currently a 36 percent stake in its former competitor with Lauda, the preservation of 30 percent and 20 percent Lufthansa .

24 September that year, Lauda Air had its second class of wide-body aircraft, 777-200, which officially opened to traffic on the Vienna-Singapore-Sydney-Melbourne route to 1 October, replacing the venerable 767

21 September 1999 is now one of the three integral “Austrian Airlines Group” members together with Austrian Airlines, Tyrolean Airways and himself, Lauda Air has announced its intention to the Star Alliance, which took effect on 26 to close in March 2000.

Whereas, lower-cost arm to three-airline group, Lauda Air provides medium and long-range plan and charter services to tourist-oriented routes with a four-type, 22-plane fleet, the maintenance of their own brand identity . In 2004, however the first steps towards integration with the Austrian Airlines brand was the confirmation of the joint Austrian-Lauda Air crew contract in January 2005, aircraft OE-LAE was the first of four 767-300s in the ration of Austrian Airlines has repainted a new interior color scheme, and a 24-business class and 230 economy-class passenger configuration. Lauda returned to the air itself entirely to a single class, high-density charter carriers in the Austrian Airlines Group has a slender body fleet of Boeing 737 and Airbus A-320si.

Summer of 2004 767 years Lauda, who as a supplement to the Austrian daily frequency control of 26 during the 11-week period June to 5 September 2055 in the evening arrived on Saturday and left about 25 hours later on Sunday at With the 2200 agreement on the station for additional services, local services for the Boeing 767 and Boeing 767 passenger conditioning load control classes to prepare, developed and taught with Swissport employee. Whereas Lufthansa is licensed for 767 aircraft was to preserve Delta Air Lines, which operates all three -200, -300, -400 and 767 series, and large feet at night and safety procedures are carried out before the plane push back warehouse is one of the hardstand on which the conclusions of the time security doors each item used. Coming kitchen equipment was unloaded, washed and prepared for the next evening.

Later departure proved to be difficult for the business of selling hut with no marketing support and substantial price decreases, because the plane was a 36-passenger Amadeus class capacity. Given the size of its rear, lower level by pallet load duration was limited to four seats in the front compartment. The aircraft itself to operate in conjunction with Lauda Air and the Star Alliance uniforms.

During the summer 2005 timetable, 767-300 operated by up to four additional weekly frequencies from 14 June to 2 September, in the 11 weekly departures from JFK to-330 standard operation at the beginning of the service and operational 767-300 years later .

In 2007, the type substituted-330 and A-340 fleet.

12th Centralised conditioning load control

In the late-2006, a concept known as “Load centralized control (CLC) system was implemented on JFK, and the station, as the core, the basis for everything.

The idea of Michael Steinbuegl, JFK Station, the process for these trends Swiss International in New York City, in Cape Town, Lufthansa, SAS, and in Bangkok, has its origins in a previous investigation of the project, which should reduce the cost by the large, single centralized conditioning load control department discovered in Vienna, and several regional markets, although the latter made sure the language barriers and time zone. Michael, a former aircraft handling manager, has accumulated a considerable experience of operating procedures and methods, central to which is the weight and balance.

Try to use this knowledge to apply when he tried to system incompatibility and communication problems with the SAS organization in Bangkok to restore Washington, he became the first station, who, like JFK, who was already on the Lufthansa WAB system used. In the process, he of course, for many transitions are a couple of tours set up a local drive-compatible practices and a detailed booklet with them. The central charge sheet for the Washington flight, OS 094, took effect on 1 November 2006.

Charlie Schreiner, head of Austrian Airlines management burden, it was the occasion with these words: “The Austrian Airlines Flight OS 094 on November 1 our first line of the drive is connected to a regular order of a centralized process control aircraft ULDs . All of the activities for the preparation of operational flight load planning, coordination of ULD, and WAB file system, including the cargo list is sent to the cockpit door ACARs we were able JFK station yesterday. I would like our colleagues Mike and Robert House Waldvogel Steinbuegl thanks for the professional and well organized training procedures GLS, as well as an Austrian woman, Regula Eva Munz and Lingeman in Washington, and handling agents on JFK and Washington (Swissport and SAS Scandinavian Airlines System) in their commitment to work during the transition. This good work should lead to the first flight, three minutes before the scheduled departure, I wish that all further success in the CLC process .. ”

The remaining part of the CLC program, but implementation phases involved. In May the following year, the service reinaugurated of Chicago. Because it can now regarded as a “new” station, it logically follows that the cost sheet could be integrated into the CLC from the beginning, and despite computer failures, has been successfully adapted to the first flight May 29 following procedure changes.

In the cities is treated JFK, we decided to get the latest North Station, Toronto, the first centralized download page, to integrate was issued on 1 July.

Three Austrian Airlines, Swissport dedicated load controller, two of whom on a day worked during the summer season, formed the burden of central control of the team.

While the fourth station was built, JFK was about 120 pages produced per month tax, and the very successful system has brought many benefits.

1 This was the first, produced substantial savings.

2 All flights left on time in proportion to the load plan, load sheet and preparation.

3 All four North American flights were operational, only one of the daily load controller addresses, before JFK was for a ramp.

4 All reports and manual handling of letters in the Lufthansa WAB-generated system.

5 And in Vienna, has direct access to all tax-related data management and documentation.

13th Boeing 777

When Austrian Airlines has a page of the schedule in the winter 2008-2009 March 29 JFK caught the first Boeing 777-200ER service provider, the largest capacity facility and fifth basic type, to serve on New York A-310, – 330, A-340 and 767

The plane, originally drafted in Lauda Air was established for the 49 business and 258 economy class passenger, although the two later examples, which are characterized by a higher gross weight and adjusted to accommodate individual agreements 260 passengers in economy class, in addition the ten-part, three to four three configuration.

During the period of six months from April to September 2009, a flight carrying 34 percent more arrival and departure of passengers, along with increased additions of cargo and mail as the comparable year earlier period, 767 when deployed.

Four 777 registrations were the following:

1 OE-LPA

2 OE-LPB

3 OE-LPC

4 OE-LPD

14 Lufthansa Acquisition

2009 has been a pivotal year for Austrian Airlines. As the global economic downturn, rising fuel prices, eroding profits and fierce competition in Western Europe from the low cost carriers, financial viability and sustainability therefore, as the company is threatened, despite previously unsuccessful attempts to stop their losses by the sale of its -330 and A-340 fleet, reducing its long-range system and restructuring routes through some plans. His salvation in the form of an agreement with Lufthansa German Airlines, to take over its debt and obtain a majority of its shares to enable to continue to make work.

August 28, the European Commission officially approved the proposed acquisition of the Austrian Airlines Group, Lufthansa, German Airlines, which consists of 500 million euros in restructuring aid from the state holding company of a merger between the two carriers, clearing the road for Austrian Airlines’ integration into the Lufthansa Group by September in order the necessary anti-trust immunity to achieve this, Lufthansa has agreed to enter flight times and number of services between Brussels and Vienna, Cologne, Frankfurt, Munich, Stuttgart, a . For Austrian Airlines, which would be one of many independent European carriers reduce fungal Lufthansa has indicated that the financial survival, the business case for improved, cost synergies, such as joint fuel and aircraft purchases, and access to extensive international sales and Lufthansa route network. Austrian Airlines’ own niche within this system has led to the establishment of Vienna as a high-performance hub for feeding a thick Eastern European route system.

This change of ownership, very large North American change.

In Toronto and Washington, for example, that an agreement was reached in which Lufthansa has on the handling of transactions on the basis of these stations.

In New York, more than half of his Whitestone, North American headquarters, people are free and the place, almost a quarter of a century for the “fortress” is located on the fifth floor of the Octagon Plaza, is closed, with the remaining staff moved to the East Meadow Long Lufthansa Iceland, equipment, and integration with its employees.

At JFK, the Austrian Airlines Cargo Lufthansa moved to facilities at 1 November, 16 days later underwent Swissport ground handling of the torch-Lufthansa German Airlines.

Michael Steinbuegl, manager of the station for four years, was promoted to Key Account Manager, North America, but the four-Sale Ticket reservations are made redundant when Lufthansa about these functions, reduction of Austrian Airlines’ employees, only three members, all of them was a small, six-month contract, which expires on the 15th May 2010. They were later incorporated into the operation schedule, and Lufthansa.

The latest Austrian Airlines “red presence,” whether it should be created purely Austrian Airlines and Swissport workers, which occurred November 15, and first floor office in Terminal One, still “house” for Austrian Airlines and Swissport management, personal service , centralized management burden, ticket, reservations, baggage and Services / Lost and Found department assigned three tables in the facility Lufthansa, two of which were the Duty Manager station located on the main level, one of which was Key Account Manager position is located at a lower level of the office of the station operations.

All things seem to fully cycle. This event, effectively ending 21 years of self-presence of Austrian Airlines, the carrier back to its marked 1938 integration with Lufthansa in 2000, country-handling facilities at JFK.

15 Strong JFK station

During his 21-year-old attending JFK International, Austrian Airlines has succeeded in five types of aircraft – the Airbus A-310, Airbus A-330, Airbus A-340, Boeing 767 and Boeing 777, had accepted that four strategies – original independent operations, Delta Air Lines code share agreement, Tri-carrier Atlantic Station Excellence and Star Alliance integration of the four terminals by JFK – Terminal One, Terminal Two, Three terminal, and the international arrivals building, was willing to three companies – Delta Air Lines, Lufthansa German airlines and Swissport USA, and used two computer systems.

Given the talent and the ability of many people was directed creative and innovative achievements produced in the last chapter of its existence, JFK had achieved in various strengths and accomplishments, some to be a growing role in North America nucleic play. These achievements can be divided as follows:

1 Textbooks and courses are then used to duplicate that success in the Austrian Airlines’ other North American stations.

2 Central load control (CLC) Department, which includes the preparation of the load of teaching, reporting and load lists for four North American stations in Chicago, New York, Toronto and Washington, was very successful and has involved four types of aircraft: Boeing 767, Airbus-330, -340 777 Airbus and Boeing

3 Omar himself often travel to other stations to enable their storage Services Department to be restructured.

4 Ticket sales reservation counter, under the direction of Sidonie Shields has consistently collect large amounts of annual income from ticket sales, obesity, and other costs.

5 The visible presence of Austrian Airlines in the red uniforms, with a passenger, whether worn with Austrian Airlines and Swissport workers.

6 special flights, such as Rabbi Twersky group, the American Music in the foreign group, the group IMTX, Vienna Boys’ Choir, Vienna Philharmonic and the Life Ball, the last with his high-profile celebrities, colorful characters, and predeparture parties.

7 Special events, including the “Year in Review”, Pennsylvania ski trips, summer pool parties, birthdays, Thanksgiving dinner and Christmas Secret Santas.

8 Finally, the daily briefing, family atmosphere, jokes, laughing, waving, and the human connection that consistently the vital force behind all stressed.

Michael Steinbuegl that command accepted as the JFK station in September 2005 was a sophisticated atmosphere and orchestrated steps that had the opportunity to each of these strengths and achievements have been made.

16 Two decades of flexibility

Austrian Airlines, one of the smallest European airlines, has assumed a great extent necessary “flexibility” during his 21 years with JFK, ebb and flow in the ever-changing volatility in the current market conditions, seeking financial benefits of mutual strength in the market, Alliance movements, and a final change of ownership. Defy Darwin’s philosophy, the “survival of the fittest” prognosis is often translated as “the greatest survival,” Austrian Airlines has, despite numerous, must again prove the contrary, the formulation of the resource caused, “minimum survival” – which must be added to read “As a global player.”

For this purpose, to enable the latest media strategy to survive. The station JFK and his staff, however, was not it.

Epilogue

For I was hired by the Austrian Airlines for two months before his first Atlantic flight from JFK March 26, 1989 and held various positions during his 21-year history, I felt very qualified to write his story. This is basically my story. This is what I lived. And as I leave …


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